How may we help you?

FAQs

Shipping, Packaging, and Ordering

How do you ship/What fulfillment services do you use?

What mail carrier is used to ship my order? How long will it take?

How are my items packaged for shipping?

I am an international customer, are there any fees that I should be aware of?

The tracking status shows no new updates of my order. What do I do?

My order was delivered but my item arrived damaged?

The tracking status shows that my parcel is delivered, but I haven't received anything?

I want to order a custom piece! How do I do this?

Can I order an art print and an original piece in the same order?

General FAQs

Do you offer design services/are you open to other types of commissions?

Can I get a tattoo based on your art?

Privacy & Return Policies, and Terms of Service

Shop Natelle Quek Return Policy

Shop Natelle Quek Privacy Policy and GDPR Compliance

Shop Natelle Quek Terms of Service

Use of Cookies